The power of social media for enabling users to talk directly with companies is often praised and hyped. Twitter is a great tool in this regard as it allows us to quickly and easily respond to questions that bloggers have, without the formality of email. Recently @beehivebits asked how to use Zemanta on non-supported blog platform and we’ve pointed them to our Windows Live Writer plugin. Later he was kind enough to share his success story with us:
I’m @beehivebits on Twitter and you told me to send you my story-not very eyebrow raising but happily ever after
So a respected blogger is using your program that suggests great images, links, and recommended stories (I’m assuming this is via creative commons) so I just wanted to “reblog” an article that I though my audience would like and all of sudden I was searching on Zemanta and all the features. I got really excited that my blog could look good and polished along and save me time.
Your site said that you work with most blog apps-still happy at this point.
Then reality hit, doesnt work directly with my Godaddy quick blog cast program, instead of giving up I thought I would test the power of social media and see if anyone else had this problem fully expecting to have no answer.
Well I was very pleasantly suprised to receive a response within 48 hours via Twitter. This is a case study for how customer service and social media go together.
I downloaded windows live writer and enabled remote blogging in my blog control pannel and I couldn’t be happier with the editing/creation abilities of my blog now (ps check it out it looks so much better now- http://beehivebits.whatsthatfeature.com)
Thanks Bee for sharing your experience with us!